Last updated 3 September 2026
The short version
Ask within 60 days of paying and the full amount comes back. No reason required and no form.
How to ask
One WhatsApp message with the word refund and the username on the account. It is found and processed straight away.
Ask for a refundWhen we refund without being asked
The money comes back on its own if any of these happen:
- The login did not arrive in the time we promised.
- One order was charged twice.
- We asked you to confirm a payment and heard nothing for 7 days.
- You paid less than the order total and the difference stayed open past 7 days.
When a refund does not apply
- The purchase is more than 60 days old.
How long it takes
Once approved, the refund is sent to the payment method you paid with, usually that same day. Your bank decides when it shows, usually within two to five business days.
Paid with a prepaid method? Paysafecard and similar cannot take money back. Send a PayPal or Skrill address and the refund lands there.
Your legal rights
This policy adds to your rights under state and federal consumer law. If the law gives you more, you get what the law says.